Projects

UK Train Stations Analysis
This project analyzes 31,000+ train ticket transactions to uncover patterns and drivers behind customer refund requests and provides actionable insights into how disruptions affect refund behavior and revenue loss.

Customer Default Risk Analysis and Segmentation
This project analyzed customer data to segment clients by credit risk, using Excel and Power BI for data preparation, transformation, analysis and visualization, revealing default insights and patterns

Restaurant Review Dataset Cleaning and Database Integration
Cleaned and prepared a 50,000+ restaurant review dataset for integration into a MySQL database, ensuring a reliable data management system.

Three Logistics Service Analysis
This analysis examines delivery operations to identify inefficiencies in delays, fleet use, and customer satisfaction, providing insights to improve logistics performance and reduce costs.